WARRANTY AND RETURN POLICY
ELIGIBILITY FOR REFUND OR EXCHANGE
You may cancel your order for any reason and receive a full refund prior to your order being shipped. Typically, most orders are shipped the same day they are received. Our customer service desk can inform you of the status of your order and advise you if the order can be canceled for a full refund.
RE: TESTING RMA PRODUCTS
All products returned are to be tested before a refund, exchange or credit can be issued.
RE: MISSING RMA NUMBER ON BOL AND OR PACKAGING
Due to high volume, an unmarked package can be easily misidentified or misplaced. Therefore, we require an RMA number to be clearly marked on the packaging and BOL.
RE: DAMAGE AT RECEIPT DUE TO SHIPPING (Including large items such as Panel Lights 1×4, 2×4 | Troffers 1×4, 2×4 | All 8ft Items)
NOTE: Restocking fees may apply depending on the situation. Damages occur when the trucking company employee(s) strap the pallet(s) on the truck to secure the pallet from tipping over. Due to the tension required of the strap and the pressure focused on one single area, boxes can easily break, and products can easily be damaged. We at LUCENT will place enough warnings however, people can make mistakes and no shipping company wants to pay for these problems. Please follow the following steps to ensure a smooth return:
WARNING: If we are not notified of damaged during transit within 7 days, GLLUSA reserves the right to not honor the claim as well as the shipping company.
RMA REQUEST FORM
In order to expedite the processing of your RMA number, please fill out this form completely and email to RMA@lucentind.com. Once your RMA request is processed, we will return your form with a Return Merchandise Authorization number via e-mail.
|Total PCS:||RMA #:|
|QTY||SKU#/LAMP CODE||INVOICE NUMBER||INVOICE DATE||UNIT PRICE||REASON FOR RETURN|
NOTE: PLEASE REFER TO OUR RETURN POLICY ABOVE
Click on the underlined to DOWNLOAD RMA FORM: